Moniteur's Help Desk

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Frequently Asked Questions

What is the difference between long NAMUR and low profile NAMUR shafts.

Moniteur offers two different shaft lengths and bracket kit styles for NAMUR standard actuators.

What we refer to as NAMUR or LONG NAMUR is the shaft length that meets the NAMUR dimensional standard, and is interchangeable with other manufacturers that comply to this standard.

The “LOW PROFILE” NAMUR shaft is approximately 5/8” (0.62) shorter, allowing the limit switch to be mounted closer to the actuator, lowering the total assembly height.

Do bracket kits come with couplers.

Typically – Namur Brackets kits.  BKT-NP120    BKT-NS120 kits do not require a coupler.

Standard bracket kits BKT-RP013    BKT-RS013  typically require a transition coupling. If they are required, a coupler is provided with the product.

Are Moniteur products made in the USA?

Our Limit Switches, Valve Position Indicators and Monitors are manufacturer in the United States at our Cedar Grove, New Jersey Location.

The facility contact and shipping information is

Moniteur Devices
36 Commerce Road
Cedar Grove, New Jersey 07009

Phone (973) 857-1600
Fax (973) 857-7289

Does Moniteur Provide Product Technical Support and/or Training?

Moniteur Devices provides technical support and training in the follwing ways:

  1. Our Network of Distributors and Valve Automation Centers – Moniteur products are available through a wide network of Industrial Distributors and Valve Automation Centers worldwide, and those organizations should be able to provide you with basic product and technical support.
  2. Website and Knowledgebase – Moniteur Devices also provides comprehensive technical support via our website at www.moniteurdevices.com and our searchable knowledgebase at www.moniteurdevices.com/knowledgebase
  3. Webinars – Moniteur offers a range of technical training webinars on a regular schedule. Sign up at www.moniteurdevices.com/webinars. Additionally you can contact us to schedule a training webinar for your sales team or maintenance department.
  4. Contact Us Directly – You can also send your technical inquiry to support@moniteurdevices.com.

 

 

How do I place an order?

If you have an account with us, please send your order in PDF format to orders11@moniteurdevices.com

If you are an end-user, send us an email to orders11@moniteurdevices.com with your location and we will respond with your closest Moniteur distributor.

If you are a valve distributor or valve automation center and you do not have an account with us, send us an email to orders11@moniteurdevices.com or call us at 1-973-857-1600 to speak with a sales manager.